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Sukhbir’s Surprise Visit
Day after, depts push for accountability

Deputy Chief Minister Sukhbir Singh Badal and his MP wife Harsimrat Kaur Badal carry out a check in Civil Hospital, Bathinda, on Saturday night. The Badals spoke to patients to assess the
Bathinda, July 18
Deputy Chief Minister Sukhbir Singh Badal and his MP wife Harsimrat
Kaur Badal carry out a check in Civil Hospital, Bathinda, on Saturday
night. The Badals spoke to patients to assess the functioning of the
doctors and scrutinised hospital records The surprise visit made last night by Punjab Deputy Chief Minister Sukhbir Singh Badal and Member of Parliament from Bathinda Harsimrat Kaur Badal to a police station, hospital and power substation here.

had caught the district administration by surprise and for the whole day today, all departments concerned were busy streamlining the public grievances redressal system.

The visit of Sukhbir and Harsimrat was aimed at assessing problems being faced by the public so that administrative reforms could be moulded keeping in view

the requirement and aspirations of the

public.

The Deputy CM’s visit led to the SSP issuing instructions for expeditious redressal of complaints, and the Chief Medical Officer, Bathinda, directing the SMO to ensure that each indoor patient in the hospital was examined by senior doctors at least thrice in a day besides streamlining the emergency working.

The Punjab Power Corporation, through a separate order, made every SDO accountable for ensuring that power failure complaints were addressed promptly.

The SSP, Bathinda, issued orders to all police stations in the district to ensure the expeditious disposal of cases. He said that as desired by the Deputy CM, the stolen property recovered should be handed over to the owners within two weeks of the completion of the court procedure.

He said to check crime, police controlling vehicles fitted with GPS were being introduced in the city to ensure quick redressal of public grievances. The SHOs have been directed to keep each complainant's mobile number, and senior officials have been told to randomly call the complainant to check whether their complaints have been redressed timely and effectively. A complaint box will also be kept outside each police station for the public.

The Chief Medical Officer, in a separate order to the SMO, made him accountable for seeing to it that every indoor emergency patient was checked by the doctors at least

thrice a day. The SMO will ensure that doctors’ movement register was maintained properly.

To check the fleecing of patients by chemists, orders were issued that while prescribing medicine besides the trade name, the generic name should also be mentioned and it should be ensured that costly medicines were not prescribed to patients. The SMO will also look into the hygiene and

cleanliness of toilets in the hospitals.

The Punjab Power Corporation has also asked SDOs to keep open the complaint office from 7 am to 7 pm and keep one vehicle available to attend to complaints. A junior engineer would sit in the office from 8 am to 4 pm daily.

Immediate impact

SSP orders speedy redressal of complaints in all police stations of Bathinda

SDO made accountable for addressing power complaints promptly

SMO to ensure indoor emergency patients are checked thrice a day

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